Shipping policy

Shipping Policy — eget.pk

Last updated: [11/08/2026]

Thank you for shopping with eget.pk. This Shipping Policy explains how we process, ship, and deliver your orders within Pakistan (and internationally, if applicable). Please read it carefully before placing an order.

1. Order Processing Time

  • All orders are processed within [1–3] business days after payment confirmation (excluding weekends and public holidays).
  • Orders placed after [time, e.g., 5:00 PM PKT] will be processed the next business day.
  • During sale periods, promotions, or high-demand seasons, processing may take an additional [1–2] business days.
  • You will receive an order confirmation email/SMS/WhatsApp message once your order has been placed, and a shipping confirmation with tracking details once it has been dispatched.

2. Shipping Destinations

  • We currently ship to all major cities and towns across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, and other serviceable areas covered by our courier partners.
  • [If applicable: We also ship internationally to select countries. International shipping rates and timelines are calculated at checkout.]

3. Shipping Rates

Order Type Shipping Charges
Orders below Rs. [X] Rs. [X] flat rate
Orders above Rs. [X] Free shipping
Cash on Delivery (COD) Rs. [X] additional handling fee (if applicable)
International orders Calculated at checkout

Exact shipping charges are calculated at checkout based on your delivery address, order weight/size, and chosen shipping method.

4. Estimated Delivery Times

Location Estimated Delivery Time
Lahore (within city) [1–2] business days
Other major cities [2–4] business days
Remote/rural areas [4–7] business days
International [7–21] business days

Delivery times are estimates and begin from the date of dispatch, not the order date. Delays may occur due to courier issues, weather, customs (for international orders), or public holidays.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
  • You can track your order directly through our courier partner's website or by contacting our support team.

6. Shipping Partners

We work with trusted courier services, including [e.g., TCS, Leopards Courier, M&P, PostEx, Trax], to ensure safe and timely delivery of your orders.

7. Fragile & Special Handling Items

  • Items that are fragile or require special packaging (e.g., tiles, ceramics, glass, or mosaic products) are packed with extra protective materials to minimize the risk of damage during transit.
  • While we take every precaution, please inspect your package upon delivery. If you notice visible damage to the outer packaging, you may refuse delivery or note the damage with the courier before accepting the parcel.

8. Cash on Delivery (COD)

  • COD is available in select areas across Pakistan.
  • Please ensure someone is available at the delivery address to receive and pay for the order.
  • Repeated failed COD attempts may result in the order being cancelled or COD privileges being restricted for future orders.

9. Failed Delivery Attempts

  • Our courier partners typically attempt delivery [2–3] times.
  • If delivery fails after multiple attempts (e.g., incorrect address, unreachable customer), the order will be returned to us. In such cases, re-shipping charges may apply for a second dispatch.

10. Incorrect Address or Order Issues

  • Please double-check your shipping address, contact number, and order details before checkout.
  • eget.pk is not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by the customer.
  • If you need to change your delivery address after placing an order, please contact us immediately at [support email/phone] — changes can only be made before the order is dispatched.

11. Delays Beyond Our Control

eget.pk is not liable for delivery delays caused by circumstances beyond our control, including but not limited to:

  • Natural disasters or severe weather conditions
  • Strikes, political unrest, or government restrictions
  • Courier service disruptions
  • Public holidays

12. Damaged, Lost, or Missing Packages

  • If your order arrives damaged or you believe it has been lost in transit, please contact us within [48–72] hours of the expected delivery date at [support email/phone/WhatsApp], along with your order number and photos (if damaged).
  • We will investigate with our courier partner and arrange a replacement, refund, or resolution as per our Return & Refund Policy.